Freeway Car Rental terms and conditions

© Copyright 2007 Freewaycarrental.com Limited. All rights reserved.

Unlike so many companies terms and conditions being laid out so as to be unclear, we have attempted to make ours simple with our using "legal jargon". Unfortunately, in doing so, the wording may seem a little long winded, but that is in order to make sure you understand just what your and our responsibilities are. So, if there is anything unclear, please ask us for clarification and when doing so, we will also consider rewording the item of query so as to prevent misunderstanding by others/or, we will try to cover the item under query in our terms and conditions.

Please read the following terms and conditions carefully because all reservations made are subject to them. No variations to them will be valid unless agreed in writing by a director of Freewaycar rental.com Limited.

Within these terms and conditions, the expressions "you", "the hirer", "the customer", "the client" "your", relate to the person booking or the driver as appropriate.

The expressions "the company", "us", "we", "our" relate to Freewaycar rental.com Limited. The expression "bpc" refers to our freely available (to those genuinely booking with us) , booking protection cover. this facility is offered by us at the time of booking.

The expression "vehicle provider" , "the hirer" "provider relates to the company supplying the hire vehicle and with which you will enter into the hire/rental agreement.

The expression "pick up" relates to the location and/or time and date where the hired vehicle is to be collected.

The expression "drop off" relates to the return location to which the vehicle is to be returned at the end of the hire period.

Copyright

The use of the Freewaycarrental.com Limited logo or anything contained in this site is strictly prohibited unless authorized by Freewaycarrental.com Limited. For more information please email:legal@freewaycarrental.com

Rates and charges

Rates are based on the currency exchange rates prevailing at the time of quotation/booking. We reserve the right to increase the cost of the booking as a result of adverse currency flucuationbut, if we wish to increase the price, you may cancel the booking with in seven days of being advised of the change, without chargeand, receive a full refund of monies paid by you. In the unfortunate event of inaccuracy in the price at the time of booking, we will advise you of the correct price and, if that price is not acceptable to you, the booking will be cancelled at no charge.

What is included in the Freewaycarrental.com Limited tariffs

All rates include unlimited mileage, minimum state liability insurance, collision damage waiver (cdw), loss damage waiver (ldw), supplementary liability insurance up to £1million, (sli), local statetaxes, airport imposed fees, handling charges and environmental charges. For a limited period, our "silver" (all inclusive) tariff, includes one extra driver free of charge. our "gold tafirr" includes a free tank of petrol and three additional drivers free of charge. Our tariffs do not include cfc (customer facility charge) gradually being introduced at various airports. (The cfc charge is currently only payable when picking up at certain airports. Please check if you are not sure which airports are levying that charge).

What in not included in Freewaycarrental.com Limited tariffs

Fuel (except for our "gold" tariff), personal accident insurances, special request iteams and optional extras where allicable, young drivers surcharge, additional drivers charge and cfc. All such costs are normally payable locally. Uninsured losses and the result of driver misdemeanours/recklessness etc., as detailed in the paragraphs headed "insurance" and "accidents and accidental damages".

Additional Drivers

For a limited period, our silver/ all inclusive tariff includes one additional driver free of charge. However a charge which is payable locally will be made for any further additional drivers. Our gold tariff includes three additional drivers. Please note that under age surcharges still apply.

Fuel

Apart from gold rate, vehicles are normally provided with a full tank of petrol for which you will be charges at pick up and the vehicle may be returned "empty". Please check procedure with desk when picking up the vehicle. All refuelling charges are the hirer's responsibility.

Vehicle capacity and type

The company will be pleased to advise you of a vehicle best suited to your size of party for both your security and comfort. Failure by the hirer to adhere to the carrying capacity of vehicles may invalidate insurance.(Economy cars are normally insured to carry a maximum of four people and other groups, a maximum of five unless otherwise specified. We cannot guarantee the make or model of a hire vehicle requested. The vehicle requested may be replaced by one of a similar size and capacity at the discretion of the vehicle provider.

Vehicle Availability

Most vehicles are available on a 24 hour free sale basis. Certain vehicles such as 4x4's, luxury, premium, Convertibles, 7,8, and 12 seater vehicles and specialist vehicles are on a request basis with vehicle providers. If your rental is to commence within 7 days, please contact reservations before making a booking.

Period of hire

The vehicle is hired for the period shown on the hire voucher which we provide you and if returned late, excesses will be charged locally by the vehicle provider. Providers vary in regards to the maximum period that a vehicle may be on hire without checking the vehicle in at one of their offices (for maintenance checkfor example). Those periods are generally maximised at 28 or 56 days. It is essential that the car is checked in accordingly, failing which, insurance may lapse for example. In any event where the vehicle may be returns later than a few hours in excess of drop off time, the vehicle provider must be notified otherwise the vehicle may be reported as stolen and/ or you may well be uninsured.

One way rentals

One way rentals must be confirmed in advance and may be subject to a one way drop off charge. One way rentals are not permitted on economy cars.

Driving areas

The vehicle may normally be driven across state borders. Vehicles may be driven to usa from Canada and vice versa but not Mexico. Cars must be returned to the country of hire. Please re-confirm at pick-up that you wish to "cross state borders" to ensure that you may do so and that your insurance extends cover to enable you to do so. In some cases, the provider may take a charge which is payable locally.

Children

In most states it is a legal requirement for children under three years old to be safely secured in child seats. Please ensure that you request such seats in advance. Children aged 3-5 years must be restrained by a seat belt or other special secure seat.

Local charges

The cost and conditions of all incidental items payable locally are subject to change with out prior notice and subject to local laws, rulings and taxes.

Deposit at pick up

For pre-paid rentals a deposit is payable when the vehicle is picked up to cover the estimated charges for taxes, cfc, optional extras not pre-paid, optional personal accident and effects coverage etc. A recognised credit card (visa, master card, euro card, access) will normally be required to cover the deposit requirement. Please note; The credit card holder must usually be the lead driver, as all documents have to be in the same name. The acceptance of another's card is at the discretion of the vehicle provider and some, when agreeing to do so, will levy a charge for so doing.

Driving licence

It is your responsibility to inform reservations at the time of booking of any endorsements or other reasons which may effect the vehicle provider's decision to disallow the vehicle to be taken on normal rates or at all. International driving licences are not required.

Minimum and maximum age limitations

The minimum drivers age is 21 years of age. If the driver is over 21 and below 25, unless hire has been arranged by us on that basis, surcharges will apply locally. Drivers under 25 may be restricted by vehicle provider to certain types of vehicle. There is no maximum age, but please check with reservation as this is subject to change.

Documentation requirements

It is your responsibility to present the appropriate documentations at pick up. The documents that's are necessary are; A non us valid licence that has been held for at least one year and retains its validity throughout the hire period. Your rental/hire voucher. A valid credit card in the name of the lead driver. Your passport (it may be required for identification purposes). Freewaycarrenatl Limited will not be liable in the event that you do not take the appropriate documentation with you and a 100% cancellation charge will apply. your email booking confirmation from Freewaycarrental.com Limited is not a valid pre-paid voucher.

Payment methods

We are pleased to accept payment by visa, MasterCard, delta or switch card. We will also be pleased to accepted payment by cheque drawn on a uk bank but payment by that method must be received at least 21 days prior to pick-up. Please draw your cheque in favour of Freewaycarrental.com Limited at 2a Star Street, Ware,Herts., SG12 7AA. Please write your reservation number on the back of the cheque or alternatively, print off the booking form and enclose a copy with your payment.

Refunds

Where original payment was by card, any refund due will be credited to the card charged and, if the original payment was by cheque or cash, the refund will be by cheque.

Amendments

Bookings may be amended at your request, such request being in writing. If you have selected our protection cover, which was offered at time of booking, you are protected by it's terms. Otherwise, we reserve the right to charge an administration fee in respect of amendments. Amendments reducing the vehicle size/type made within 21 days of pick up will automatically attract a charge of 25% of the original booking price. No amendments will be accepted if requested within 3 working days of pick up unless otherwise specifically agreed in writing. Any other amendment charge/fee will be at our discretion but, will not be unreasonable relative to the time and cost involved in dealing with the amendment in accordance with our procedures.

Cancellations

You may cancel your booking free of charge within the first 10 days of the date on which you placed it with us ( a "cooling off period" greater than we are required to offer you). After that time, if you selected the protection cover, you are protected by its terms. Otherwise, after 10 days, a cancellation charge of 25% will apply to cancellations for pick ups within a period up to 22 days prior to pick up following which. a cancellation charge of 50% will apply for cancellation within 21 days of pick update and, a 100% cancellation charge will apply for cancellations made within 3 working days of pick up. All cancellations must be in writing and received by us within the aforementioned periods.

Quality control and complaint procedures

If you are dissatisfied in any way with the standard of vehicle upon pickup or during the period of hire, please report this to the vehicle provider immediately, noting the name of the person with whom you lodged your complaint and their office details (if not pick up location). It is difficult for us to process any claim made regarding the standard of the vehicle on or following completion of the hire. If you remain dissatisfied during the period of hire, please contact us and we shall attempt to resolve the problem at time. Any complaint subsequently must be made in writing to be received by us with in ten days of drop off at; Freewaycarrental.com Limited 2a star street, Ware, Hertfordshire, SG12 7AA. We will attempt to finalise queries and complaints within 28 days of receipt of a complaint but cannot guarantee a timescale.

Accidents and accidental damage

In the unfortunate event of accident and or accidental damage, it is imperative that the details are reported to the local supplier immediately..You must also complete an accident form. Local police should be informed in accordance with the local laws, but in any event within 24 hours and, a signed police report obtained. Full details of any third parties involved should also be obtained. Authority to repair or replace the vehicle may only be given by the vehicle provider whose name and contact details are shown on the rental agreement signed at pick up. You should obtain and retain copies of all docu,entation, including rental documentation as an insurance company may be involved. A check out form must be signed upon the return of the vehicle failing which, delays may occur, if you have caused the accident and/or are deemed by the vehicle provider to have been negligent or commit a driving offence, the provider may refuse to provide you with a replacement vehicle. In such an event, no refund will fall due to you.

Insurance

Collision damage waiver and loss damage waiver covers you for damage in the event of an accident unless;

(1) you use the vehicle in violation of the rental agreement.
(2) you fail to remove the keys, or close and lock all windows, doors and trunk, and the vehicle is stolen or vandalized.
(3) you fail to notify us and the police immediately after the loss.
(4) you fail to pay the charges under the rental agreement
(5) as allowed by the applicable state or provincial law.

In addition, if you commit a driving offence or are deemed to be at fault by the provider of the hire vehicle, the provider may refuse to provide you with a replacement vehicle. In such event, no refund will fall due to you.

Please note that windscreens, tyres, and towing charges may not be covered under the inclusive policy. However, an optional extra protection insurance is offered to waiver liability by some providers. Additional insurance may be required if the vehicle is to be used across borders (items paid locally may be subject to tax).

Responsibility

Freewaycarrental.com Limited accepts no responsibility for your failure to pick up your vehicle for wherever reason outside its control. In the event that it has failed to carry out its duties to you, it will compensate you for your losses, that compensation being limited to the profit margin earned on your booking. If the vehicle provider fails in their duty, we shall be pleased to assist you in your claim against them. We shall not be held responsible for the actions or otherwise of the vehicle provider, nor can the vehicle provider make assurances on our behalf, whatever they may say to the contrary.

**CONTRACTS DO NOT EFFECT CUSTOMERS STATUTORY RIGHTS**

Freewaycarrental.com Limited